Gaming is meant to be fun — it should never become a source of stress or problems. 399bde believes responsible gaming means knowing yourself, setting limits, and seeking help when needed.
Our Commitment
399bde is committed to providing a safe and balanced gaming environment for every player.
Set your own daily, weekly, or monthly betting limit. Once a limit is set, it cannot be easily increased — that's exactly what keeps you protected.
If you feel you need a break, use 399bde's self-exclusion option to deactivate your account for a set period. Anywhere from 6 months to permanent — your choice.
Making big decisions in a moment of anger or frustration is never a good idea. Set a cooling-off period of 24 hours to 30 days and come back with a clear head.
399bde will send you automatic reminders every 30, 60, or 90 minutes, showing how long you have been playing and how much you have spent.
Set a cap on how much you can deposit into your account. This protects you from impulsive top-ups in the heat of the moment.
No one under 18 is permitted to play at 399bde. Our strict age verification process ensures that only adults can register an account.
Check Yourself
Ask yourself these questions honestly. They'll help you understand where your gaming habits stand. No judgment — just awareness.
Most people play within safe limits. But staying aware is your best protection.
If more than 3 of the following questions are answered with "Yes", consider seeking support.
Are you spending beyond your budget and regretting it afterward?
Are you betting more to try to win back money you've lost?
Are you hiding your gaming habits from family or friends?
Do you feel restless, irritable, or anxious when you are not playing?
Is gaming affecting your work, studies, or family responsibilities?
Are you playing with borrowed money or dipping into your savings?
If 3 or More Answers Are "Yes": Contact 399bde Support now or activate self-exclusion. Asking for help is not a weakness — it takes courage.
Practical Solutions
These tools can be activated at any time from your Account Settings.
Once you reach a set loss amount, your game session will automatically end. No further losses beyond the limit are possible.
Effective ImmediatelySet a maximum duration for each gaming session. When the time is up, the app will automatically suggest taking a break.
Healthy HabitsDeactivate your account for 1 week, 1 month, 3 months, or 6 months. You will not be able to log in during this period.
Break OpportunityIf you want to stop gaming entirely, we will permanently close your account and refund any outstanding balance.
Permanent SolutionView your gaming history, total spending, and time played all in one place. A clear picture makes it easier to make informed decisions.
Builds AwarenessSet a PIN lock on your device to prevent underage family members from accessing your account.
Family SafeWarning Signs
Catch problems before they escalate. If you notice any of the signs below, don't wait — seek help right away.
You are spending money on gaming before paying bills or covering essential expenses. You are dipping into savings or taking on debt.
Family or friends are expressing concern about your gaming. It is causing tension in your relationships.
You feel excessively upset or angry after a loss. You feel restless or anxious when you're not playing.
You are spending far more time gaming than planned and find it hard to stop.
You are hiding from your family how much time or money you are spending on gaming.
After a loss, you are chasing your money with bigger bets, and the cycle keeps growing.
Responsible gaming is more than following rules — it's a mindset. 399bde believes gaming should be a source of entertainment, not stress or obsession. When you play responsibly, you make your own decisions — not ones driven by emotion or the heat of the moment.
Millions of people in Bangladesh enjoy online gaming — and most play in a healthy, enjoyable way. But for a small number, gaming can become a problem. 399bde runs its responsible gaming program specifically to reduce that risk.
Remember: Gaming is entertainment — it is not a guaranteed way to earn money. Only bet what you can afford to lose without it affecting your life.
Working with experienced players at 399bde over the years, we have developed a set of guidelines that make responsible gaming easier to practice.
The best players at 399bde follow these guidelines. They may not win more, but they enjoy the experience more and never face serious losses.
No one under 18 can open an account at 399bde. Age is verified during registration using a national ID card or passport. This is not just a legal requirement — it is our ethical responsibility.
If you have children or teenagers at home, take the following steps:
If any minor attempts to open an account at 399bde, please report it immediately to [email protected]. We will take prompt action.
Self-Exclusion is 399bde's most powerful responsible gaming tool. If you feel your gaming is getting out of control, you can temporarily or permanently close your account at any time.
Once Self-Exclusion is activated, 399bde will not send you any marketing communications. That's our commitment.
Gaming addiction is a real issue, and there are real solutions. Seeking help is not weakness — it is a sign of courage. Beyond 399bde's own support, professional assistance is also available to you.
All support requests at 399bde are completely confidential. Your information will never be shared with any third party.
If something feels wrong, contact us right away — don't wait.
Live Chat
24/7 Instant Assistance
Response Within 48 Hours
Frequently Asked Questions
Here are answers to the most frequently asked questions about responsible gaming.
Let gaming be a source of joy. Join 399bde and enjoy a safe gaming experience with our protection tools.