1Scope & Applicability
Welcome to 399bde. This Privacy Policy explains what information is collected when you use the 399bde platform, how it is used, and how your data is kept secure.
This Privacy Policy applies to all users of 399bde's website, mobile app, and other digital services. By creating an account or using any of our services, you are deemed to have accepted this Privacy Policy.
399bde believes privacy is a fundamental right. We comply with international data protection standards as well as applicable laws in Bangladesh.
This Privacy Policy is 399bde's Terms & Conditions' Should be read together. The two documents combined give you the complete picture.
2What Information We Collect
399bde collects only the information needed to deliver its services. A detailed breakdown of what is collected is provided below.
| Data Type | Example | Collection Time |
|---|---|---|
| Identity Information | Name, date of birth, NID number | At Registration |
| Contact Information | Mobile number, email address | At Registration |
| Financial Information | Payment methods, transaction history | During Deposit/Withdrawal |
| Device Information | IP address, browser, operating system | Automatically |
| Gaming Information | Game history, bet amounts | During Gameplay |
We never store your full bank account number or card number. Payment details are always encrypted and partially masked.
399bde never stores your password in plain text. Passwords are always encrypted using advanced hashing methods.
3Purpose of Data Use
399bde uses the data it collects only for the specific purposes listed below — never for anything beyond that.
- Account Management: Your information is used to create, verify, and manage your account.
- Identity Verification (KYC): Submitted documents are used to verify your age and identity.
- Financial Transactions: Financial information is required to process deposits, withdrawals, and bonus payouts.
- Security & Fraud Prevention: Device and login data are analyzed to detect suspicious activity.
- Service Improvement: Gaming and usage patterns are analyzed to improve the overall user experience.
- Legal Compliance: Information may be disclosed in response to a lawful request from the relevant authorities.
- Customer Support: Your information is used to help resolve any issues you encounter.
Even when your data is used for promotional communications, you can opt out at any time. Simply disable marketing notifications from your account settings.
4Data Storage & Security Measures
399bde uses industry-leading technology to keep your information secure. Our servers are hosted in protected data centers and undergo regular security audits.
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Firewall Protection: An advanced firewall system prevents unauthorized access.
- Regular Backups: Regular data backups are stored securely at offsite locations.
- Access Control: Only authorized personnel have access to specific data.
- Two-Factor Verification: Two-factor authentication is mandatory for all internal system access.
- Security Audits: Third-party security experts audit our systems at least twice a year.
How long your data is retained depends on the type of information. Generally, data is kept for the duration your account is active and may be retained for up to 5 years after closure for legal purposes.
In the event of a security breach, 399bde will notify the affected users and, where applicable, the relevant authorities within 72 hours.
5Data Sharing Policy
399bde never sells your personal data. In certain circumstances, limited information may be shared with trusted third parties.
- Payment Providers: Information required for processing deposits and withdrawals is shared with the payment gateway.
- KYC Partner: Documents may be shared with an approved verification service provider for identity verification purposes.
- Law Enforcement: Disclosure of information is mandatory when required by a valid court order or government directive.
- Technology Service Providers: Limited data is shared with IT partners solely for cloud hosting and technical support purposes.
We always sign strict Data Protection Agreements (DPA) before sharing any data with third parties. Every one of our partners is required to uphold 399bde's privacy standards.
Our payment partners are PCI DSS certified, meaning your financial information is handled to the highest payment security standards.
6Cookies & Tracking Technologies
399bde uses cookies and similar technologies on its website and app to enhance your experience and ensure the site functions properly.
- Essential Cookies: Essential for login sessions and site security. Disabling these cookies will prevent the site from functioning properly.
- Performance Cookies: Measures how fast and effectively the site is performing. All data is fully anonymized.
- Functionality Cookies: Remembers your preferred language and settings.
- Marketing Cookies: Used to show you relevant offers. You can turn these off at any time.
Most browsers offer options to manage cookie preferences. However, disabling essential cookies will prevent 399bde's services from functioning properly.
7Your Data Rights
As a 399bde user, you have several important rights over your own data. We respect these rights and are here to help you exercise them.
- Right to Know: You have the right to know what information we have collected about you.
- Right of Access: You can request a copy of the data we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: Under certain conditions, you may request that your data be deleted.
- Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
- Right to Portability: You can request a copy of your data in a standard, portable format.
To exercise any of these rights, contact our customer support team. We will begin processing your request within 48 hours of receipt and typically resolve it within 30 days.
Due to legal or security obligations, some data may not be possible to delete entirely. You will be informed of the reason if that is the case.
8Minor Protection
399bde strictly prohibits anyone under 18 from creating an account or using its services. No data from minors is collected or processed.
- Age verification is mandatory at the time of registration.
- Accounts suspected of belonging to minors are suspended immediately.
- If any minor's data is collected inadvertently, it is deleted immediately.
- Parents or guardians with concerns can contact our support team at any time.
If you suspect a minor in your household is using 399bde, please contact our support team immediately.
9Privacy Policy Updates
399bde may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in advance.
- Notification: You will be notified by email or in-app notification at least 14 days before any major changes take effect.
- Effective Date: The revised policy takes effect from the date shown at the top of the page.
- Consent: Continued use of the service after any changes constitutes acceptance of the updated policy.
- Previous Versions: Previous versions of this policy are available upon request.
If you do not agree to the updated policy, please stop using the service and submit an account closure request. We will settle any outstanding balances and close your account.
10Contact & Complaints
For any privacy-related questions, requests, or complaints, please reach out to our dedicated Data Privacy Team.
- Email: [email protected]
- Live Chat: Available 24/7 via website or app
- Response Time: Typically within 48 hours
Our customer support team is always ready to assist you. If you have any privacy-related concerns, reach out to us — we take every concern seriously.
399bde's support team is available 24 hours a day, 7 days a week. Whatever your issue, we're here to help.